Privacy Policy

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Effective Date: 

Ippela (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website ippela.com or use our AI receptionist services.

1. Information we collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, business details, and payment information provided when you sign up or communicate with us.
• Call & Message Data: Caller names, phone numbers, transcripts, recordings, and related call metadata when you use Ippela’s AI receptionist.
• Usage Data: Browser type, IP address, device info, and site usage statistics collected via cookies or analytics tools.
• Payment Data: Billing details and payment method information processed securely through third-party providers.
   

2. How we use your information

We use your information to:

• Provide and improve our AI receptionist services.
• Communicate with you about your account, billing, and support.
• Send service updates, promotions, or offers (you can opt-out anytime).
• Monitor performance and troubleshoot technical issues.
• Comply with legal, regulatory, or security requirements.
   

3. How we share information

We do not sell your personal information. We may share data only with:

• Service Providers: Vendors who help us process payments, manage hosting, or support communications.
• Business Partners: Only when you opt in to integrated services.
• Legal Authorities: When required by law, regulation, or legal process.
   

4. Data Storage & Security

          We use industry-standard security measures to protect data (encryption, access controls, secure servers).

• Call recordings and transcripts are stored only as long as necessary for service delivery and legal compliance.
• While we take all reasonable precautions, no online service can guarantee 100% security.
   

5. Your rights & choices 

You have the right to:

• Access, update, or delete your personal information.
• Request a copy of your call records
• Opt out of marketing communications at any time.
• Restrict or object to certain data processing.
   

6. Cookies & Tracking

Ippela.com uses cookies and analytics tools (such as Google Analytics) to understand site usage and improve performance. You can disable cookies in your browser, but some features may not function properly.

7. Childrens Privacy

Ippela services are not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date

9. Contact US

If you have any questions or requests regarding this Privacy Policy, please contact us:

Ippela
Email: support@ippela.com

Phone: +1 512-913-5054
Website: https://ippela.com